Refund Policy

Penmark Studio is a digital subscription service. Because there is no physical product to ship or return, this policy describes when a subscription payment is eligible for a refund and how to request one.

Free trial

Every plan starts with a 14-day free trial. No payment method is required to begin, and you will not be charged until the trial ends. If you cancel before the trial period ends, you will never be charged. You can cancel at any time from your account settings or by contacting us.

Eligibility

• If you are charged and decide within seven (7) days of that charge that Penmark Studio is not for you, you are eligible for a full refund of that billing period.
• After the seven-day window, billing periods that have already started are generally non-refundable, but you may cancel at any time to stop future charges.
• Annual plans are refundable on a pro-rated basis within the first 30 days of the annual term. After 30 days, the annual term is non-refundable but may be cancelled to prevent renewal.

Timeline

Approved refunds are typically processed within seven (7) business days of our receipt of your request. Depending on your bank or card issuer, the refunded amount may take an additional 1-2 billing cycles to appear on your statement.

How to request a refund

Email support@penmarkstudio.com from the email address on your account and include the word "Refund" in the subject line. We read every message and will confirm your eligibility and next steps by reply.

Cancelling your subscription

Cancelling stops future renewals but does not automatically refund an already-processed charge. To cancel, use the billing settings in your account or email us at support@penmarkstudio.com.

Questions

If you have any questions about this policy, contact us at support@penmarkstudio.com.